Opinion: Adjusting and transforming with AI technologies

When it comes to adopting the latest technologies and enhancing service delivery effectiveness, contact centres have been silently leading the way for years. Few other parts of the business have had to adapt so quickly to the demands of today’s connected consumers, first transitioning from voice to omnichannel and then to becoming engagement hubs supporting a growing number of proactive channels of customer interaction.

For some time now, the sector has also been at the...

7 April 2021 | Applications

Q&A: Netra.ai uses Intel technologies to identify diabetic retinopathy

Netra.ai, a solution developed by Leben Care and the Sankara Eye Foundation, is using Intel technologies to identify diabetic retinopathy in minutes.

India has one of the largest diabetic populations in the world with around 65 million people suffering from the disease. Eye damage caused by diabetes, known as diabetic retinopathy (DR), is estimated will affect around one-third of sufferers.

Dr. Kaushik Murali, President Medical Administration, Quality & Education at...

11 March 2021 | Healthcare

Intel’s AI is helping NFL hopefuls to reach their full potential

EXOS is piloting the use of Intel’s 3D Athlete Tracking (3DAT) technology to help the next generation of professional footballers reach their full potential.

This year’s hopefuls risk feeling unprepared after coming off such a disruptive year and will need all the help they can get to achieve their goals.

3DAT is a computer vision solution that uses four pan-tilt mounted, highly mobile cameras to capture the form and motion of athletes. Pose estimation algorithms are...

4 March 2021 | Healthcare

NHS will use AI to improve COVID-19 treatment and shorten hospital stays

The UK’s NHS (National Health Service) will use AI to help improve the outcome for COVID-19 patients and reduce their time spent in hospital.

While the UK’s vaccine rollout is among the fastest in the world – certainly in comparison to its European peers – a series of late lockdowns and initial lack of PPE equipment has put the health service under immense pressure and left the country with one of the highest COVID-19 deaths rates per capita.

The latest lockdown...

18 January 2021 | Healthcare

Former NHS surgeon creates AI ‘virtual patient’ for remote training

A former NHS surgeon has created an AI-powered “virtual patient” which helps to keep skills sharp during a time when most in-person training is on hold.

Dr Alex Young is a trained orthopaedic and trauma surgeon who founded Virti and set out to use emerging technologies to provide immersive training for both new healthcare professionals and experienced ones looking to hone their skills.

COVID-19 has put most in-person training on hold to minimise transmission risks....

11 December 2020 | Applications

AI helps patients to get more rest while reducing staff workload

A team from Feinstein Institutes for Research thinks AI could be key to helping patients get more rest while reducing the burden on healthcare staff.

Everyone knows how important adequate sleep is for recovery. However, patients in pain – or just insomniacs like me – can struggle to get the sleep they need.

"Rest is a critical element to a patient's care, and it has been well-documented that disrupted sleep is a common complaint that could delay discharge and...

17 November 2020 | Healthcare

Medical chatbot using OpenAI’s GPT-3 told a fake patient to kill themselves

We’re used to medical chatbots giving dangerous advice, but one based on OpenAI’s GPT-3 took it much further.

If you’ve been living under a rock, GPT-3 is essentially a very clever text generator that’s been making various headlines in recent months. Only Microsoft has permission to use it for commercial purposes after securing exclusive rights last month.

In a world of fake news and misinformation, text generators like GPT-3 could one day have very concerning...

28 October 2020 | Chatbots

IBM’s latest AI predicts Alzheimer’s better than standard tests

IBM has developed a new AI model which predicts the onset of Alzheimer’s better than standard clinical tests.

The AI is designed to be non-invasive and uses a short language sample from a verbal cognitive test given to a patient. Using this sample, the AI model is able to predict the onset of Alzheimer’s with around 71 percent accuracy.

For comparison, standard clinical tests are correct approximately 59 percent of the time and take much longer to diagnose. Current...

23 October 2020 | Healthcare

GTC 2020: Using AI to help put COVID-19 in the rear-view mirror

This year’s GTC is Nvidia’s biggest event yet, but – like the rest of the world – it’s had to adapt to the unusual circumstances we all find ourselves in. Huang swapped his usual big stage for nine clips with such exotic backdrops as his kitchen.

AI is helping with COVID-19 research around the world and much of it is being powered by NVIDIA GPUs. It’s a daunting task, new drugs often cost over $2.5 billion in research and development — doubling every nine years —...

5 October 2020 | Healthcare

Deep learning is being used to predict critical COVID-19 cases

Researchers from Tencent, along with other Chinese scientists, are using deep learning to predict critical COVID-19 cases.

Scientists around the world are doing incredible work to increase our understanding of COVID-19. Thanks to their findings, existing medications have been discovered to increase the likelihood of surviving the virus.

Unfortunately, there are still fatalities. People with weakened immune systems or underlying conditions are most at risk, but it’s a...

23 July 2020 | Healthcare