According to research by EXL, around 89 percent of insurance and banking firms in the UK have introduced AI solutions over the past year. However, issues with data optimisation could hinder their impact.

The researchers surveyed executives at top UK insurers and lenders about their AI strategies and found that 44 percent have deployed AI across eight or more business functions—especially in marketing, business development, and regulatory compliance. 

Nearly 9 in 10...