Zoom receives backlash for emotion-detecting AI

Zoom has caused a stir following reports that it’s developing an AI system for detecting emotions.

The system, first reported by Protocol, claims to scan users’ faces and their speech to determine their emotions.

Zoom detailed the system more in a blog post last month. The company says ‘Zoom IQ’ will be particularly useful for helping salespeople improve their pitches based on the emotions of call participants.

Naturally, the system is seen as rather...

19 May 2022 | Applications

Speech and facial recognition combine to boost AI emotion detection

Researchers have combined speech and facial recognition data to improve the emotion detection abilities of AIs.

The ability to recognise emotions is a longstanding goal of AI researchers. Accurate recognition enables things such as detecting tiredness at the wheel, anger which could lead to a crime being committed, or perhaps even signs of sadness/depression at suicide hotspots.

Nuances in how people speak and move their facial muscles to express moods have presented a...

17 January 2019 | Face Recognition