In today’s competitive landscape, Customer Experience (CX) is a key market differentiator. Despite economic uncertainty, companies are adopting digital Customer Experience Management (CXM) to gain a competitive edge and enhance customer retention.
Using Everest Group’s survey of organizations with revenues over $500 million, this webinar explored how companies use Data and Analytics (D&A) and AI to drive CX transformation, leveraging technologies like automation, agent assist tools, and AI bots.
Key takeaways:
- The role of D&A in reshaping CX operations
- Latest trends in CX D&A and AI technology adoption
- Achieving business goals with CX D&A
- Effective models for implementing CX D&A and AI services
- Overcoming common challenges to maximize CX D&A benefits
Speakers:
- Aishwarya Barjatya, Practice Director, Everest Group
- Shirley Hung, Practice Director, Everest Group
- Shashank Verma, Head of CX Transformation, EXL
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